Privacy Policy

This Privacy Policy describes how RV Print Factory LLC ("SofiePrint," "we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from sofieprint.com. We respect your privacy and are committed to protecting your personal data in compliance with applicable laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).

Information We Collect

We collect personal information that you voluntarily provide when placing an order, creating an account, or contacting our support team. This includes your name, email address, phone number, shipping and billing addresses, and payment method type. We also automatically collect technical data such as your IP address, browser type, device information, pages visited, and referring URLs through cookies and similar technologies.

How We Use Your Information

We use your personal information to process and fulfill orders for HP printers and scanners, communicate order status updates, provide customer support, improve our website and product offerings, send marketing communications (with your consent), and comply with legal obligations. We process data based on contractual necessity, legitimate interest, your consent, and legal requirements.

Tracking Technologies

We use Google Analytics 4 (GA4) for website analytics, Google Ads tags for conversion tracking and ad optimization, and Microsoft Advertising Universal Event Tracking (UET / Bing Ads) to measure the performance of our Microsoft Advertising campaigns and build remarketing audiences. These are classified as marketing and analytics cookies. You can manage your cookie preferences at any time using our cookie consent banner, which provides options to accept or reject non-essential cookies.

Data Sharing and Third Parties

We do not sell your personal information for monetary consideration. We may share data with payment processors, shipping carriers, and analytics providers as necessary to operate our business. Our use of advertising tags may constitute "sharing" under CCPA/CPRA for cross-contextual behavioral advertising purposes. You may opt out via our cookie banner, the Global Privacy Control signal, or by emailing [email protected].

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, object to processing, and withdraw consent at any time. California residents have additional rights under the CCPA/CPRA described in our CCPA Notice. To exercise your rights, contact us at [email protected] or call 469-666-8377.

Data Retention and Security

We retain order records for seven years for legal and tax compliance, analytics data for twenty-six months, and account data for the life of the account plus two years. We use SSL/TLS encryption for all data transmitted between your browser and our servers, and we follow industry-standard security practices to protect your information.

For questions about this policy, please contact us. RV Print Factory LLC, 3701 E Plano Pkwy, STE 100, Plano, TX 75074. Phone: 469-666-8377. Email: [email protected].